Business Studies

Clerical Staff: Grades, Qualities and Functions of a Clerical Staff

len Alfred Ajibola - Mon, 18th March, 2019 @ 1:13 PM

Topics in Business Studies

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Academic Questions in Business Studies

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A one-man business is termed _____.

  • A. Proprietorship

  • B. Sole Proprietorship

  • C. Individual Entrepreneurship

  • D. Sole Trader

  • E. All of the Above

  • F. None of the Above

Which of the following is not a function of the wholesaler?

  • A. They distribute goods

  • B. They store goods

  • C. Specialization of goods

  • D. They bring about price variability in goods

  • E. They act as shock absorbers during the movement of goods

  • F. Packaging of goods

A person employed by an organization to carry out the everyday duties of a typical office, and at the same time perform a couple of other functions for their company which may vary from one company to another, is termed a _____.

  • A. Secretary

  • B. Personal Assistant (P.A)

  • C. Secretary General

  • D. Clerical Staff

  • E. Supervisor

  • F. Bookkeeper

Dual Entry System - Len Academy

The above image best describes the _____.

  • A. Ledger system

  • B. Journal system

  • C. Double entry system

  • D. Balance sheet system

  • E. Principles of accounting system

  • F. Balanced accounting system

An accounting system focused primarily on a balanced debit and credit side is termed _____.

  • A. Ledger system

  • B. Journal system

  • C. Double entry system

  • D. Balance sheet system

  • E. Principle of accounting system

  • F. Balanced accounting system

With regards to money, which of the following statement is incorrect?

  • A. Money is crucial for the survival of every human being

  • B. Money is completely advantageous

  • C. Money is defined as anything that is generally accepted as a medium of exchange

  • D. Monopoly is said to exist when money and wealth exists in the hands of a few

  • E. Excess money in an economy can lead to inflation

  • F. When a person receives money that isn't commensurate with the job he or she had done, then that's underemployment

Which of the following statement is wrong with regards to business?

  • A. Business involves the exchange of something for another thing or money

  • B. Business is an economic activity

  • C. In business, profit goes beyond money

  • D. Businesses do not have social responsibilities to their customers

  • E. The exchange of services is an aspect of business

  • F. Businesses can be affected by government policies

Consumer _____ are the laws and methods put in place by various agencies so that consumers can enjoy maximum satisfaction on the goods they buy and services rendered to them.

  • A. Protection
  • B. Policy
  • C. Rights
  • D. Defence
  • E. Guide
  • F. Safety



Who is a Clerical Staff?


A clerical staff is a person employed by an organization to carry out the everyday duties of a typical office, and at the same time perform a couple of other functions for their company which may vary from one company to another.


Often times, the duties of a clerical staff is not clearly marked out; and as a result, their work will vary in different offices. For this reason, the exact nature of their job specification therefore depend upon the needs of their respective company.


Please read on the meaning, scope and importance of business studies here.

A clerical staff may function singly or simultaneously as a receptionist, computer operator, secretary and/or typist.


Grades of Clerical Staff


We have different grades of clerical staff. They include:

  • Clerical Assistant: Generally, they are well organized with good oral/telephone manners and writing skills. They also work great in an ICT controlled environment . Their job provides support to other officers in the company.
  • Clerical Officers: They take control of administrative work and are highly organized with multitasking skills.
  • Senior Clerks: They are generally well organized and perform clerical duties in a higher capacity. They will ensure that every unit of the business run efficiently. They also supervise and execute the daily administrative task.

Note: A registry is often headed by a senior clerical staff

Please read on the bookkeeping and accounting here.

 

Qualities of a clerical staff


  1. They must be confidential and trustworthy, with an aim of constantly protecting and preserving the company's vital information.
  2. They must be punctual and regular to work at all times.
  3. They must always appear neat, presentable and with a good sense of dressing.
  4. He or she must be confident and should have a great flexibility in adapting to changes.
  5. They must show all office etiquettes and should be able to work with little minimal supervision.
  6. They must be honest on their job.
  7. They must possess good written and oral communication skills.

Please read on business and management studies here.

 

Functions of a clerical staff


  1. They make, answer and direct phone calls in a professional manner.
  2. They manage the company's official mail (incoming and outgoing e-mails).
  3. They make notifications known to all staff and department. For instance, they make aware the notification of a meeting with the director.
  4. They record the 'in' and 'out' movement of all files into the company's computer/server.
  5. They coordinate office activities. As an instance, they ensure orderliness of the conference room before an event begins.
  6. They take charge of office supplies and ensure proper office documentations, including the movement book and staff-time book.

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Amazing facts in Business Studies

Utrecht - Len Academy

According to the Global Bicycle Index, Utrecht in Netherlands is the most bike-friendly city in the world

The world's 100 richest people earned enough money in 2012 to end global poverty four times over


Notable points in Business Studies

Consumer protection refers to the ways or methods through which consumers enjoy maximum satisfaction from the goods they buy and services rendered to them.

The agencies of consumer protection assists in protecting the consumer rights. These agencies may also be referred to as the organs of consumer protection. Basically, we have three of them, they are:

  1. Government Agencies

  2. Independent Agencies

  3. Legislation

Please read on consumer protection here

One of the responsibilities of the government of every nation is to set up agencies or organizations that will protect the interest of the consumers and invariably, the people.

Below are some of the government agencies of consumer protection:

  • National Drug Law Enforcement Agency (NDLEA)
  • National Agency for Food, Drug Administration and Control (NAFDAC)
  • Consumer Protection Council (CPC)
  • Rent Tribunal
  • Ministry of Health
  • Ministry of Commerce
  • Ministry of Transportation
  • Ministry of Environment
  • National Wages and Salaries Commission

Please read on the government agencies of consumer protection here