Business Studies

Agencies of Consumer Protection

Olawunmi Omosanya - Fri, 19th July, 2019 @ 18:55: PM

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Academic Questions in Business Studies

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Which of the following is NOT a government agency of consumer protection?

  • A. Ministry of Sports
  • B. Ministry of Commerce
  • C. Consumer Protection Council
  • D. Ministry of Health
  • E. Ministry of Environment
  •  F. National Drug Law Enforcement Agent

Define Consumer Protection.

In buying and selling, the retailer will usually operate from the stall while the wholesaler operates from the _____.

  1. chain store
  2. hyper market
  3. hypo market
  4. warehouse
  5. mobile shop
  6. supermarket

Agencies of consumer protection:

Our status as consumers of one or more products establishes our need for consumer protection. Consumers naturally do not like to be exploited be producers and those involved in channels of distribution (middlemen). These exploits may come in the form false advertisement, purchasing low quality products and payment of exorbitant prices for inferior goods and services. For this reason, consumer protection is required by everyone.

Recall that consumer protection refers to the ways or methods through which consumers enjoy maximum satisfaction from the goods they buy and services rendered to them.

The agencies of consumer protection may also be referred to as the organs of consumer protection. Basically, we have three of these agencies, they are:

  1. Government agencies
  2. Independent agencies
  3. Legislation

In this article, we will discuss on the various Government agencies or organs of consumer protection. Independent agencies and Legislation will be discussed in another article.

 

Government Agencies

One of the responsibilities of the government of every nation is to set up agencies or organizations that will protect the interest of the consumers and invariably, the people.

Note: Some of the government agencies of consumer protection discussed below are found in Nigeria and other countries of the world.

 

  • National Agency for Food, Drug Administration and Control (NAFDAC)

In Nigeria, NAFDAC is an agency responsible for the production, administration and control of food and drugs. It was officially established on January 1st 1994 as a parastatal of the Federal Ministry of Health. It is also the duty of NAFDAC to ensure that food and drugs are produced in a healthy environment. Any manufactured food or drug within Nigeria must have the NAFDAC registration number, otherwise, it will be considered as counterfeit or illegal. Also we may have heard or read on the media about the destruction of large quantity of illegal food and drugs by this agency. On many occasion, NAFDAC will hand over those involved in the production of fake good and drugs to the respective security agency, for instance the police. It is also in the power of NAFDAC to close down any illegal factory/company that manufactures food and drugs.

Note: Please ensure you always check for the NAFDAC registration number on any processed food and drugs purchased, together with the expiry date of such product.

You can read on important Nigerian acronyms here.

You can read on some important Global acronyms here.

 

  • National Drug Law Enforcement Agency (NDLEA)

The NDLEA is an agency present in various countries around the world (just as NAFDAC). In Nigeria, it was established on the 1st of January 1993 by the Federal Government with the sole aim of enforcing the law against the use of hard drugs, banned substance and trafficking. They also prosecute anyone found guilty of drug and other related crime. Please read on causes of drug abuse in adolescents here.

 

  • Consumer Protection Council (CPC)

The Consumer Protection Council of Nigeria was established under the military rule on November 23rd, 1992. It is a body setup to educate consumers on their rights (that is; consumer rights) and also assist them in getting compensation whenever these “consumer rights” are violated. Please read on consumer right and protection.

 

  • Standards Organization of Nigeria (SON)

The Standards Organization of Nigeria is a government agency which commenced it functions on the 1st of January, 1970.  SON ensures that all goods produced in Nigeria are of standard and quality. It is also their responsibility to check the standard and quality of all consumer products imported into Nigeria.

 

  • Rent Tribunals

Rent tribunals protect tenants from being exploited by the landlords and various housing agents. Tenants can sue fraudulent landlords and agents through rent tribunals.

 

  • Ministry of Health

This is one of the ministries from the executive arm of government. Please read on the arms of government here. It is their responsibility to make sure that food items sold to consumers are safe and healthy. They also ensure that the animals to be slaughtered are in good health and the abattoirs (place where animals are slaughtered) are disease free. The ministry of health will also sensitize the citizens on the processes to follow when a disease breaks out as a result of consumption of certain kinds of food; For instance, when Ebola was reported in Nigeria, the ministry of health warned the populace not to eat animals like monkeys and bats as they are reported to transmit the Ebola virus.

Note: Various parastatals falls under the Ministry of Health, some of which include the NAFDAC and NDLEA.

 

  • Ministry of Transportation

Food and other consumer products must be transported to various parts of the country from where they are produced; and for this reason, the Ministry of Transportation is essential. This ministry is responsible for the provision of good roads, railways, trains, buses and other transportation facility so as to preserve the quality of transported food and other consumer products. Please read on the various means and modes of transportation here.

 

  • Ministry of Commerce

It is the responsibility of the ministry of commerce to regulate the import and export of goods. They also oversee the setting up of industries to ensure that these industries function with the protection of consumers in mind.

 

  • Ministry of Environment

One of the duties of the Ministry of environment is to monitor and regulate how houses and production industries are structured. They also ensure that certain industries are cited away from waste sites (e.g food manufacturing industries); thus ensuring the safety of the consumer of their products. You can read on Production here.

 

  • National Wages and Salaries Commission

They are setup by the government to regulate how labor should be rewarded. In some cases, minimum wages are setup so that workers can get enough appreciation for the services they render.


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NOTABLE POINTS IN Business Studies

Consumer protection refers to the ways or methods through which consumers enjoy maximum satisfaction from the goods they buy and services rendered to them.

The agencies of consumer protection assists in protecting the consumer rights. These agencies may also be referred to as the organs of consumer protection. Basically, we have three of them, they are:

  1. Government agencies
  2. Independent agencies
  3. Legislation

Please read on Consumer Protection here

One of the responsibilities of the government of every nation is to set up agencies or organizations that will protect the interest of the consumers and invariably, the people.

Below are some of the Government Agencies of consumer protection

  • National Drug Law Enforcement Agency (NDLEA)
  • National Agency for Food, Drug Administration and Control (NAFDAC)
  • Consumer Protection Council (CPC)
  • Rent Tribunal
  • Ministry of Health
  • Ministry of Commerce
  • Ministry of Transportation
  • Ministry of Environment
  • National Wages and Salaries Commission

Please read on the Government Agencies of consumer protection here

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